If you believe you have made a fraudulent transfer, or you suspect that your account is at risk:
Immediately end any type of communication with the suspect/scammer.
Contact the financial institution(s) involved.
Report the incident to the Police.
To report fraud to Tiger Brokers, simply chat with us by heading to [Profile] and click on [Help and customer service].
If you're concerned that your card has been compromised:
Lock your card immediately in the app to prevent any unauthorized payments. To lock your card, simply follow the steps below:
Head to your [Profile]
Click on the [Debit Card]
Scroll down and click on [Manage Card].
Toggle off the [Card Active] status. Note that by toggling off the switch, payments will be temporarily blocked, with the card balance being automatically swept back into your trading account.
You may choose to lock/unlock the card at any time without any restrictions or charges.
How do I raise a dispute?
If you would like to raise a dispute for any transactions (e.g. fradulent transaction, double charged etc.), simply follow the steps below:
Head to your [Profile]
Click on the [Debit Card]
Scroll down and click on [Transaction History].
Thereafter, you may tap on any transactions to identify the merchant name, the transaction status / amount / time as well as the conversion detail (if any).
Scroll down and click on [Report a Problem]
Fill up the dispute form accordingly and provide the necessary substantiation before clicking on [Submit].