Hackett study forecasts HR AI adoption reaching 47% in shared services by end-2026

Reuters

Mar 23

Hackett study forecasts HR AI adoption reaching 47% in shared services by end-2026

Hackett’s 2026 Human Resources Key Issues Study said AI adoption in HR is projected to reach 47% in shared services and 42% in talent and performance management by the end of 2026.
Workloads are expected to rise 9% in 2026 while operating budgets are projected to increase 1%.
Survey results cited data quality concerns (48%) and workforce change management challenges (44%) as leading barriers to realizing value from AI in HR.
Findings also showed 61% of organizations have not implemented plans to redesign work models despite prioritizing flexibility and skills fluidity.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. The Hackett Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 202603231000BIZWIRE_USPR_____20260323_BW675749) on March 23, 2026, and is solely responsible for the information contained therein.

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