Suncorp’s insurer Vero published its 2026 SME Insurance Index based on a survey of 1,500 Australian businesses, examining business conditions, broker use and attitudes to AI. The report found 47% of businesses experienced a revenue downturn, with 61% of micro businesses reporting lower revenue. It also reported that 75% of small businesses take an ad hoc approach to risk management, and 74% have never completed a risk analysis. Broker satisfaction was 69%, and 80% of businesses used a broker in the past year. The survey found 55% of businesses were comfortable with brokers using AI for insurance processes, while 40% were comfortable with AI supporting claim outcome decisions.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Suncorp Group Ltd. published the original content used to generate this news brief on March 11, 2026, and is solely responsible for the information contained therein.