8x8 Inc., a global business communications platform provider, reported accelerated adoption of its AI-powered customer experience $(CX)$ solutions across multiple industries in the third quarter of fiscal 2026. The company noted that communication API voice interactions increased nearly threefold year-over-year from Q3 FY25 to Q3 FY26 and rose 39% quarter-over-quarter. Customer contracts for 8x8 Intelligent Customer Assistant, including digital and voice self-service and AI auto attendants, grew by 70% year-over-year and 20% quarter-over-quarter. As of January 1, 2026, 8x8 holds an overall rating of 4.8 out of 5 across both the Unified Communications as a Service and Contact Center as a Service markets, based on 65 reviews on Gartner Peer Insights. Recent customer acquisitions include a U.S. tax advisory firm, a leading U.S. veterinary care provider, a large UK healthcare provider, a U.S. early education and care provider, a regional U.S. water utility company, and an international professional services company. 8x8 highlighted ongoing CX-driven product innovations and continued focus on user-centric enhancements.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. 8x8 Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260203184009) on February 03, 2026, and is solely responsible for the information contained therein.