NiCE, IGT Solutions Expand Partnership on CXone Mpower Platform

MT Newswires Live

Nov 18

NiCE (NICE) said Tuesday it has expanded its partnership with IGT Solutions, under which IGT Solutions will deploy NiCE's CXone Mpower customer experience platform to serve its aviation and travel clients across over 30 delivery centers.

IGT Solutions will focus its go-to-market offerings on the CXone Mpower ecosystem, which includes enterprise-grade voice services, the NiCE Cognigy conversational artificial intelligence and NiCE Feedback Management, the company said.

Financial details of the expanded partnership were not provided.

Shares of NiCE were down over 8% in recent Tuesday premarket activity.

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