LivePerson Inc. has announced an expanded partnership with Google Cloud to enhance enterprise AI outcomes and transform customer experiences. This collaboration integrates Google Cloud's advanced AI capabilities directly into LivePerson's Connected Experience Platform, enabling more sophisticated conversational AI and digital transformation. The partnership aims to shift customer interactions from reactive support to intelligent and anticipatory communication, leveraging tools like Gemini 2.5 for intelligent conversational automation and real-time agent AI assistance. This move is expected to provide businesses with enhanced self-service, personalized customer interactions, and deeper insights into customer sentiment, reinforcing LivePerson's leadership in conversational AI.
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