American Airlines Group Inc.'s Chief Digital and Information Officer Ganesh Jayaram recently appeared on the Tell Me Why podcast to discuss the significant role of IT in enhancing both operations and the customer experience. Joined by Chief Communications Officer Ron DeFeo, Jayaram highlighted efforts such as app redesigns and the implementation of new technologies aimed at providing a seamless digital journey for customers. The latest episode, titled "Modernizing our digital customer experience," is now available on YouTube and all major podcasting platforms. For more information, you can explore the podcast on platforms like Apple Podcasts and Spotify. The full interview can be found in the latest episode of the podcast, but a specific URL for the video or audio was not provided in the document.
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