Salesforce Inc., a leader in AI-driven customer relationship management, has announced a new collaboration with UChicago Medicine to enhance patient support services. The academic health system is set to integrate Salesforce's Agentforce for Health into its non-clinical operations, enabling 24/7 access to personalized, self-service support for patients. This initiative aims to improve efficiency and patient care by automating tasks such as prescription refills and appointment scheduling. UChicago Medicine is also exploring further applications of AI technology to assist patients with logistical support and care navigation, ultimately allowing staff to focus on more complex patient needs.
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