The Hackett Group Inc., a leading consultancy and executive advisory firm, has published its 2025 Digital World Class® Technology research, highlighting how top-performing IT organizations are reshaping value creation through the adoption of generative artificial intelligence (Gen AI), automation, and agile delivery models. The report identifies key differentiators of Digital World Class® IT performance, including tighter integration with business strategy, a greater focus on innovation, higher investment in IT talent, and modernized technology environments. These organizations, which achieve top-quartile performance in business value and operational excellence, operate with 9% lower technology costs while delivering 40% more revenue and three times higher earnings before interest, taxes, depreciation, and amortization (EBITDA) compared to peers. The study emphasizes the importance of embedding Gen AI across enterprises, aligning IT strategies with business goals, and fostering innovation and agility to drive exponential business impact.
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