Verint Systems Inc., known as The CX Automation Company™, has announced a significant partnership with BT Group, a leading telecommunications company in the U.K. BT Group is leveraging Verint's advanced AI solutions, including the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Bot, to enhance both customer and employee experiences while boosting revenue in its sales contact centers. Following a successful initial deployment, BT Group plans to expand the use of Verint bots by tenfold, scaling from 450 to 4,500 agents. This collaboration aims to improve real-time agent assistance, drive upsell and cross-sell opportunities, and reduce customer churn, ultimately providing exceptional service to over 25 million EE, BT, and PlusNet customers across the U.K.
Disclaimer: Investing carries risk. This is not financial advice. The above content should not be regarded as an offer, recommendation, or solicitation on acquiring or disposing of any financial products, any associated discussions, comments, or posts by author or other users should not be considered as such either. It is solely for general information purpose only, which does not consider your own investment objectives, financial situations or needs. TTM assumes no responsibility or warranty for the accuracy and completeness of the information, investors should do their own research and may seek professional advice before investing.