Verint Systems Inc. has announced a new partnership with Parloa, a leader in Agentic AI for customer experience, to enhance customer service operations. By integrating Parloa's AI Agent Management Platform $(AMP)$ with Verint's CX Automation Platform, the collaboration aims to build a hybrid workforce combining human and AI agents. This integration will enable enterprises to deploy, manage, and coach scalable AI agents alongside human agents, optimizing customer service interactions. The partnership highlights the importance of seamless AI adoption and operational efficiency, allowing organizations to reduce costs and improve customer experience across channels. The integration will be showcased at CCW Las Vegas, offering attendees a glimpse into the future of customer service.
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