NICE Limited has announced a strategic partnership with ServiceNow to deliver AI-powered customer service fulfillment across enterprises. The collaboration combines NICE's AI-driven customer service automation platform with ServiceNow's AI Platform and Customer Service Management solution. This integration aims to eliminate service gaps, enhance operational efficiency, and elevate customer satisfaction by providing a fully automated, end-to-end customer service experience. The partnership is designed to streamline service requests, improve agent productivity, and transform fragmented customer journeys into cohesive and satisfying experiences, ultimately offering greater value to both customers and employees.
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