Fair Isaac Corporation $(FICO)$ has entered a partnership with Vitality, a leading health and life insurance provider, to deliver personalized healthcare experiences to its 1 million members. Utilizing FICO's advanced analytics software, the collaboration has resulted in the creation of the Vitality Care Hub, a unique digital platform that enhances operational efficiency and customer engagement. The platform facilitates a seamless digital journey with features such as instant authorizations and online consultant bookings, significantly reducing phone-based claims from over 90% in 2019 to under 28% today. This partnership focuses on personalization, automation, and operational efficiency, aiming to transform healthcare services while supporting sustainable growth.
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