8x8 Inc., a global provider of integrated customer experience and business communications solutions, has released its financial results for the fiscal year 2025. The company's service revenue, which comprises communication services subscriptions, platform usage revenue, and related fees from its UCaaS, CCaaS, and CPaaS offerings, showed a strategic focus on increasing revenue through new customer acquisition. In terms of financial performance, the company reported a net loss of $5.401 million for the fiscal year 2025, compared to a net income of $3.022 million in the same period of fiscal year 2024. This significant shift from profit to loss reflects ongoing investments in marketing programs, sales training, and reseller partner programs, as well as enhancements to its customer success organization and back-office processes to boost operational efficiency. Net cash provided by operating activities stood at $5.873 million for the fiscal year 2025, down from $27.216 million in the previous fiscal year. The company continues to focus on extending its reach within the target customer market by expanding its community of value-added resellers who offer implementation services and Tier 1 customer support.
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