Pottery Barn Teen, a brand under Williams-Sonoma Inc., has launched a new service called Dorm Concierge, aimed at assisting customers in purchasing dorm-related products with ease. This innovative service provides personalized support by assigning a dedicated customer service representative to orders placed with the Pick Up Near CampusTM option. Customers can benefit from updates, logistical coordination, and last-minute order adjustments through email communication. The Pick Up Near CampusTM feature allows advance ordering with convenient pick-up at over 450 Williams-Sonoma, Inc. retail locations, including Pottery Barn and West Elm, near college campuses. Items can be held for up to 30 days post pick-up date, offering flexibility for students. Pottery Barn Teen continues to expand its customer service, complementing its existing offerings such as free design services and a mobile app.
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