MW Fidelity users report technical issues trying to check their accounts after U.S.-China trade deal sends stocks surging

By Weston Blasi

'You guys lost me as a customer today,' one unhappy customer posted on social media amid widespread issues on Monday

As the stock market jumped Monday on news that the United States and China have reached a preliminary trade agreement, pausing reciprocal tariffs of as high as 145% for 90 days, popular brokerage Fidelity suffered widespread technical issues as traders flooded its app and website to check their portfolios.

The technical issues kept some users from logging in to their accounts as trading opened on Monday, and many people took to social media platforms like X, formerly known as Twitter, to voice their concerns.

"You guys lost me as a customer today," one X user posted about the issues with his Fidelity account.

There were thousands of reports of issues by Fidelity users on Monday, according to data from DownDetector.com, a website that tracks online service issues. And Google searches for "is Fidelity down" spiked on Monday morning through the early afternoon, along with related queries about having issues logging in.

"We are aware that some customers are experiencing issues with Fidelity.com, Active Trader Pro $(ATP.AU)$, and our mobile apps," Fidelity said in a statement. "We are working urgently on resolving the issues. We apologize for the inconvenience and appreciate you being a customer."

Other financial-services companies who operate brokerages, however, didn't appear to be experiencing similar issues. Representatives from Interactive Brokers $(IBKR)$, Charles Schwab $(SCHW)$ and Robinhood (HOOD) all told MarketWatch that their systems were operating normally on Monday, despite some scattered complaints on social media.

The rallies in the equities market as well as the dollar that have followed the de-escalation of the U.S.-China trade war could be viewed as a sign that investors are becoming more confident and bullish in the near term, and many people were eager to check their financial portfolios on Monday.

"There is still work to be done to reach a formal [U.S.-China] agreement and deterioration could happen," Daniela Sabin Hathorn, senior market analyst at international trading platform Capital.com, wrote to MarketWatch in a statement. "Markets seem to be aware of this as the equities have come off their highs a bit after the initial reaction. It is likely that more positive sentiment drives the momentum higher once the U.S. traders come online, but some caution may remain despite the optimism."

The S&P 500 rose to 2.68% as of Monday afternoon, the Dow Jones Industrial Index was up 2.27% and the Nasdaq is on track to exit bear-market territory following the announcement of the trade agreement.

The pause to reciprocal tariffs will expire in three months, and the current 10% flat tariff on China will remain, as well as an additional 20% levy to combat fentanyl smuggling, according to the White House.

Watch: How to pick dividend stocks positioned to keep growing dividends

-Weston Blasi

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May 12, 2025 13:24 ET (17:24 GMT)

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