RingCentral Inc. has announced a new collaboration with Salesforce to enhance customer service solutions within the Salesforce CRM environment. This partnership integrates RingCentral's cloud voice and digital communication capabilities with Salesforce's CRM platform, enabling businesses to maintain their telephony and contact center investments while leveraging Salesforce's powerful tools. The integration offers AI-powered insights, seamless workflow integration, and improved cross-functional collaboration, aiming to deliver effortless customer experiences and drive powerful outcomes for mutual customers. The new solution, RingCX for Salesforce Service Cloud Voice, is now available on AppExchange.
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