As the New Year bell rang and countless families gathered to celebrate, a group of China Mobile employees remained at their posts, fulfilling their duties with a sense of mission and warming hearts through service. Whether providing customer assistance in service halls or conducting offline community marketing, China Mobile's Lianyungang Branch in Jiangsu Province ensured uninterrupted communication during the Spring Festival holiday. Through their unwavering commitment, they conveyed the warmth and strength of the festive season, embodying the responsibility of a central state-owned enterprise and creating a unique "Mobile" flavor for the New Year.
In the Lianyunxu Service Center, staff greeted each customer with warm inquiries and patient explanations, turning their assistance into the most heartfelt New Year's blessings. To promptly address user needs, employees carefully attended to every visitor, explained business procedures, provided operational guidance, and prepared special New Year gift packages. This allowed customers to feel the strong festive atmosphere while handling their affairs, ensuring both accelerated service response and undiminished service quality throughout the holiday period.
Beyond the service halls, China Mobile's Lianyungang Branch organized offline teams to visit communities and rural areas with service initiatives. Focusing on difficulties faced by elderly users with smart devices, staff personally taught seniors how to make video calls via WeChat to connect with distant relatives, and explained practical functions like mobile shopping and online bill payment. Teams went door-to-door to check network signals for elderly residents and promptly addressed potential issues. To guarantee high-quality home broadband and TV experiences during the holiday, the company optimized installation and maintenance procedures in advance, coordinated all technical resources and material reserves, and assigned dedicated engineers to residential areas and villages. This ensured rapid response to both new installation requests and emergency repairs, with technicians striving to resolve issues on-site at the earliest opportunity.
Embracing the new year with renewed commitment, all stationed employees at China Mobile's Lianyungang Branch maintained their original aspirations through dedicated service, safeguarding family reunions with full signals and warm assistance. They protected the joy and harmony of citizens across the city while fulfilling the responsibilities of a central state-owned enterprise. Moving forward, the company will continue to prioritize high-quality development, strengthen network infrastructure, enhance service capabilities, craft premium communication experiences with meticulous care, and convey warmth and proactive energy through genuine service.