The Black Cat Big Data Center has officially released the "2025 Summer Consumer Complaint Data Report." This report provides an in-depth analysis of consumer complaint data from July 1 to August 31 during the summer period, covering the tourism industry, entertainment market, gaming and collectibles, and food delivery sectors. The report comprehensively and objectively reviews relevant hotspots and specific consumer complaint situations, aiming to reflect the development trends of popular summer industries and public opinion hotspots, as well as concentrated areas and main issues of consumer complaints.

**Summer Complaint Overview** The Black Cat Complaint platform received a total of 1,504,800 complaints during the summer period, with 759,890 in July and 744,910 in August. With the arrival of summer vacation, complaints in travel and entertainment industries saw significant growth, with gaming, entertainment, and collectibles sectors experiencing multiple collective complaint incidents. The food delivery war that began during summer also caused a surge in food delivery industry complaints.

**Summer Travel Heat Surges, Tourism and Travel Industry Complaints Increase 16% Overall** From July 1 to August 31, the cumulative cross-regional population flow reached 11.697 billion person-times, an increase of 7% year-on-year. National railways transported approximately 940 million passengers, breaking through 900 million for the first time. Meituan Travel saw demand for medium and long-distance trips over 300 kilometers increase by more than 15%. Tongcheng Travel reported that booking enthusiasm for mid-to-high-end hotels in popular domestic destinations increased by more than 40% year-on-year. Fliggy Travel showed a clear trend toward quality tourism, with average order values increasing 9.9% compared to last year. Ctrip Travel saw order volumes for niche summer retreat destinations increase by more than 200% year-on-year.

**Increased Summer Travel Leads to OTA Complaint Growth** With increased summer travel, tourism and travel industry complaints grew 16% overall, with significant increases in hotels and homestays, travel ticketing, and OTA sectors. OTA complaints increased 32.22%. Among complaint targets, Qunar received the most complaints, accounting for nearly a quarter of the total, followed by Tongcheng and Ctrip. Regarding complaint issues, refund problems were the main complaint issue, accounting for 69% of total complaints, followed by pricing issues, with most complaints about peak season price increases or additional charges.

**Entertainment Market Maintains Growth Momentum** From July to August, national performance box office totaled 7.485 billion yuan, with concerts accounting for more than 90%, reaching 6.45 billion yuan. According to National Film Administration data, the 2025 summer season (June 1 to August 31) achieved a total box office of 11.966 billion yuan with 321 million viewers, representing year-on-year increases of 2.76% and 12.75% respectively. Domestic films accounted for 76.21% of box office revenue.

**Entertainment Ticketing Complaints Increase** With more concerts and performances during summer, entertainment ticketing complaints also rose. On July 2, Maoyan experienced collective complaints due to malicious ticket cancellations for Jay Chou's concert, with over 1,000 complaints in a single day.

**Gaming Industry Experiences Frequent Collective Complaints** Multiple games experienced collective complaints during summer, with single-day peak complaints exceeding 900. Issues such as malicious bugs in Stellar Resonance harming player interests, bait-and-switch tactics in Sixteen Voices of Yanyun lottery draws, and Love and Deepspace daily cards not meeting expectations attracted player attention.

**Minor Refund Issues Increase** During summer vacation, insufficient parental supervision led to a significant increase in minor recharge refund issues. The gaming industry received 12,416 minor refund complaints during summer, accounting for 49% of total industry complaints. Minor refund complaints in July and August increased 38.56% and 25.45% respectively compared to the previous month.

**POP MART's New Labubu Product Goes Viral, Payment Page Errors Lead to Automatic Order Cancellations** On the early morning of August 29, POP MART's new Labubu product launched. Due to intense demand causing network congestion and page crashes, some consumers who successfully placed orders encountered mini-program errors that prevented payment completion. Orders automatically cancelled after two minutes without payment, causing many consumers to fail in their purchases. POP MART received over 1,000 complaints on the 29th alone.

**Food Delivery War Ignites Consumer Enthusiasm, Summer Complaints Increase 48% Month-on-Month** During summer, major food delivery platforms launched promotional activities to attract consumers, initiating a "food delivery war." July market data showed Alibaba's share in food delivery and instant retail sectors rose to 36%, Meituan held 55%, and JD occupied 9%.

The "food delivery war" also generated numerous problems, leading to substantial complaints. Food delivery industry complaints in July and August increased by more than 50,000 compared to May and June. Issues such as Meituan not refunding money for free order activities and not honoring qualifying orders, and invalid Ele.me red packets received numerous complaints, with over 2,000 people participating in collective complaints. Service quality should not decline along with prices in the "food delivery war."

**Finally, Black Cat reminds consumers:** Black Cat Complaint helps consumers resolve consumption disputes without charging any fees. Any charging for complaint resolution in the name of the platform or partners constitutes impersonation and fraud. Consumers should remain vigilant, report relevant accounts to platform officials promptly, and contact police.

After filing a complaint on the Black Cat platform, dispute resolution will involve communication between the complained company and consumer. Black Cat platform will not have customer service personnel proactively contact to assist with refunds. Please choose official channels to resolve consumer disputes and do not trust third-party institutions or individuals offering proxy refund services to avoid being deceived. If encountering fraud, report to police immediately.

**Current official complaint channels for consumers:** - "Black Cat Complaint" official website (https://tousu.sina.com.cn/) - "Black Cat Complaint" client (download from legitimate app stores) - "Black Cat Complaint" mini-programs (WeChat, Baidu, Alipay, TikTok, Kuaishou, DingTalk)

If you discover impersonating accounts, send the impersonating account information to Black Cat's official email: heimaotousu@vip.sina.com

**To prevent personal information leakage and fraud, please note the following:** 1. Before submitting complaints, carefully check whether complaint text and image evidence expose personal information such as name, contact information, address, order numbers, or tracking numbers. If submitted images involve private information, please hide or blur them in advance.

2. Choose official channels to resolve consumer disputes. Do not trust private messages or comment section dispute resolution methods, contact information, or self-proclaimed staff accounts. Do not randomly add strangers through QQ or WeChat, especially be wary of statements like "pay money for priority processing" or "special channels can help with refunds."

3. Do not provide bank card numbers, passwords, ID numbers, verification codes, or other information to strangers. Do not transfer money through QR codes or unknown links to prevent fraud. If encountering fraud, report to police immediately.

4. Be vigilant about calls from numbers beginning with 00 (overseas). Do not easily trust displayed caller names.

5. Legitimate company customer service will process refunds through consumers' original payment channels. If the other party requests refunds through QQ, Alipay, WeChat, website links, or other channels, remain vigilant and avoid providing personal information or making transfers for "unfreezing fees," "verification fees," "deposit fees," etc.

To concentrate resources and better serve everyone, Black Cat Complaint currently only accepts complaint-related submissions from consumers who encounter disputes during actual consumption processes. Please understand and support this policy.