By logging into the "Love Shandong" government service platform and accessing the "Love Shandong · Tai Hao Ban Artificial Intelligence Application Platform," users can immediately interact with the intelligent assistant "Tai Xiao Zhi" on its dialogue page. Users can simply state their needs conversationally, and the system understands the intent, auto-fills forms, retrieves materials, and completes submissions. This new "chat-while-you-handle" service model allows businesses and residents in Tai'an to experience the convenience of completing tasks through conversation. This initiative represents another innovative step in advancing "AI + Government Services" and deepening reforms aimed at "efficiently accomplishing tasks."

Building on the foundation of "one-stop online services," the Municipal Big Data Bureau has proactively embraced artificial intelligence technology, launching the "Tai Xiao Zhi" intelligent service centered around natural dialogue. This advancement shifts government services from "functional navigation" to "direct demand fulfillment" and from "manual operation" to "intelligent interaction."

The innovation transforms the process from "multiple clicks" to "one-command completion." Issues such as "finding the right service and filling out forms" during online procedures have often made the digital experience feel no easier than in-person visits. To address this, the Big Data Bureau introduced the "Tai Xiao Zhi Chat-while-you-handle" service. Users no longer need to search for service categories or recall professional terminology; they can simply type or speak their request—for example, "apply for resident pension insurance registration" or "query and print individual insurance payment proof"—into the dialogue box. The system then accurately identifies the user's intent, matches it to the appropriate service, and initiates a guided, step-by-step Q&A process.

"The core breakthrough of 'Tai Xiao Zhi' is restructuring the procedure into a natural conversation, unlike traditional online services that still require users to 'find, fill, and upload' themselves," explained a relevant official from the Big Data Bureau. By deeply integrating AI with business processes—through intelligent guidance, automatic data pre-filling, electronic certificate linkage, and AI-powered document pre-screening—the system transforms previously fragmented, multi-step operations into a seamless "state需求-answer questions-confirm submission" experience, genuinely achieving "Q&A as processing, dialogue as service."

The "chat-while-you-handle" approach significantly lowers the barrier to digital services, extending convenience to a broader population. Elderly individuals unfamiliar with computer operations can use voice commands to inquire about resident pension insurance procedures; young entrepreneurs can handle simple construction industry qualification changes via dialogue; and users unsure of documentation requirements can ask questions and receive real-time guidance during the process. "Tai Xiao Zhi" requires no prior knowledge from users, who can trigger services simply by expressing their needs naturally.

In collaboration with the Municipal Human Resources and Social Security Bureau, Administrative Approval Service Bureau, Medical Insurance Bureau, and Housing Provident Fund Center, the Big Data Bureau is accelerating the rollout of high-frequency government services under the "chat-while-you-handle" model. Currently, 26 high-frequency items—including pension insurance registration, resident pension insurance supplementary payments, medical insurance payment inquiries, and simple modifications to construction enterprise qualifications—are available on "Tai Xiao Zhi." Through guided Q&A, the system automatically determines the specific scenario, pinpoints required documents and form fields, and leverages existing data from individual and enterprise profiles to achieve "no need to fill in information or submit materials."

The built-in AI document pre-screening function provides规范性 hints on uploaded materials, reducing rejections at the source and improving the first-time pass rate.

This shift is not merely a change in interaction mode but a deeper transformation in the philosophy of government services—from "management-centric" to "user-centric." Relying on the city's unified government data resource system, the "chat-while-you-handle" model uses a lightweight design of "intelligent front-end collection and seamless back-end processing" to break down cross-departmental data barriers without modifying existing departmental systems. This enables "one-click submission, back-end distribution, and collaborative approval," maximizing the value of prior IT investments while significantly reducing coordination costs. It offers a replicable, scalable "Tai'an Solution" for broader "efficient task accomplishment."

Technology should not be a cold tool but a warm service bridge. The introduction of "Tai Xiao Zhi" aims to make government services more proactive and considerate. The Big Data Bureau will continue to expand the "chat-while-you-handle" service scope, promoting more cross-departmental and cross-level tasks toward "unconsciously smart processing," allowing businesses and residents to truly feel the speed and warmth of digital government construction through an experience "as simple as chatting."