A consumer complaint platform has released its February red and black lists detailing corporate complaint handling performance. The data, sourced from the platform, reflects how companies resolve complaints filed through its system.

By the end of February 2026, the platform had cumulatively received nearly 33.32 million valid consumer complaints, with companies responding to approximately 25.86 million and resolving close to 21.99 million cases. Over 580,000 valid complaints were filed in February alone.

To provide a more precise and timely view of complaint handling across different consumer sectors, the red and black lists are categorized by industry. Additionally, a "Most Watched Sectors" list is created based on recent trending consumer issues, offering consumers more valuable reference points.

**Keyword: My Garden World False Advertising, Spending Over Ten Thousand Yuan Without Receiving Real Flowers** This month, numerous players reported that the game "My Garden World" used the promise of "receiving real flowers for playing the game" to entice in-game purchases. Some players spent amounts ranging from hundreds to thousands of yuan, with others topping ten thousand yuan, yet none received the promised flowers. The advertising claims were found to be severely inconsistent with the actual experience. To date, the game has accumulated nearly 700 complaints, with the merchant failing to provide effective resolutions.

**February Industry Red and Black Lists**

**Shared Services** * Red List: Monster Charging, Beidian, Soudian, Jiedian, Jubao Charging, Songguo Electric Bicycle * Black List: Guangyu Kester Battery Swap, Xiaodian Technology, Hello, Xiudian, Yuekuai Flash Charging, Pumpkin Hero, Chengdu Chengke Zhishang, Wukong Quick Charge, Charging Wolf

**Shopping Platforms** * Red List: Xinyuehui Mall, Qianshanji, Digua Phone Rental, Dongfang Fuli Wang, Aizuji, Youcheng Phone Rental, Hangzhou Zaidao, Dingdong Grocery, Huigoubang Mall, Haitao Duty-Free Shop, Caihuoxia * Black List: Taobao Mall, Xianyu, Tmall, 1688, Paijitang, Alibaba Business Advisor, JD Mall, Jitang Phone Rental, Miaosuda Appliances, JD Daojia

**Travel, Transport, and Accommodation** * Red List: Feiyue Yidengji, Qingdao Haiyunduan, Chengdu Haiyang Business Travel, eHi Car Rental, CAR Inc, Jinjiang Inn, Hilton * Black List: Capital Airlines, West Air, Shenzhen Airlines, Chengdu Airlines, China United Airlines, AirAsia, Agoda, Changan Airlines, Kunming Airlines, All Nippon Airways (ANA)

**Entertainment and Lifestyle** * Red List: Shenzhen Youshu Zhihui Technology Co., Ltd., Jiakaobaodian, iQiyi, Lizhiyun Service, Tietie, Yunxi Technology, Guangdong Tianchen, Miantu Technology, Woodpecker Home Repair, Beijing Jingtian Chuangke * Black List: Qianwen, Tencent Video, WeChat, Jiguang Movie Tickets, Qingxi Daojia, Tencent Company, QQ, Mitako Xiatao, Ocean Engine, Fengjun Culture

**Education and Training** * Red List: Henan Zhong'an Jianpei, Lihua Education, Lizhi Weike, Qiantang Education, Yuanfudao, Shifang Education, Hangzhou Mingshitang, Gaotu Classroom * Black List: Zhonggong Education, Duolingo, Nayun Culture, Zhengzhou Ju Mujingxing Education, Beijing Dingming Chengjie Education, Hongen Literacy, Acadsoc, Mita Online, Guangdong Zhonglian Wanjia Education, Yizhi Classroom

Finally, the platform reiterates its warning to consumers: The platform assists consumers in resolving disputes free of charge. Any entity claiming to be the official platform or a partner and requesting payment to resolve complaints is engaging in impersonation and fraud. Consumers are urged to remain vigilant, report such accounts to the official platform, and contact the police.

After filing a complaint on the platform, the resolution process involves direct communication between the complained-about company and the consumer. The platform's customer service will not proactively contact users to assist with refunds. Consumers are advised to use official channels for dispute resolution and not to trust third-party agencies or individuals offering refund assistance to avoid scams. Report any fraud to the police immediately.

Official channels for filing complaints are: * The official website * The official client (download from legitimate app stores) * Mini-programs within WeChat, Baidu, Alipay, and Douyin

To prevent personal information leakage and fraud, please note the following precautions: 1. Before submitting a complaint, carefully check the text and image evidence to ensure it does not expose personal information such as your name, contact details, address, order numbers, or tracking numbers. If submitted images contain private information, obscure or redact them beforehand. 2. Use official channels for dispute resolution. Do not trust resolution methods, contact information, or accounts claiming to be staff provided via private messages or comments sections. Avoid adding strangers on QQ or WeChat, and be especially wary of claims like "pay to prioritize handling" or "special channels for refunds." 3. Do not provide strangers with your bank card number, password, ID number, or verification codes. Never transfer money via QR codes or unverified links. Report fraud to the police promptly. 4. Be cautious of incoming calls from numbers starting with "00" (international prefixes) and do not easily trust the displayed caller ID name. 5. Legitimate company customer service will process refunds through the consumer's original payment channel. If asked to receive a refund via QQ, Alipay, WeChat, or website links, be highly cautious. Avoid providing personal information or making transfers for "unfreezing fees," "verification fees," or "security deposits."

To concentrate resources and efforts on better service, the platform currently only accepts complaints related to disputes encountered during actual consumer transactions. Your understanding and support are appreciated.