Since February 2nd, when SDIC-UBS Fund's Silver Futures LOF drew widespread attention due to a valuation adjustment, the company has implemented multiple measures to advance investor settlement efforts. On March 25th, SDIC-UBS Fund announced on its official website that the dedicated settlement mini-program has been operational for one month. The vast majority of investors have now completed the settlement process. Among investors affected by amounts exceeding 1,000 yuan, 95% have reached a settlement agreement with the company and have received their settlement funds, indicating a rapid response to investor concerns.
On February 2nd, SDIC-UBS Fund's downward adjustment of its Silver Futures LOF valuation attracted significant attention, with some investors questioning the event. By February 6th, the company issued an announcement stating it was urgently formulating a relevant work plan, committed to actively supporting the effective execution of settlements, mediation, and arbitration, and affirming its capability to protect investors' legitimate rights and interests. On February 15th, SDIC-UBS Fund announced the specific work plan, detailing the settlement amounts and procedures. The dedicated settlement mini-program was officially launched on February 26th.
The latest announcement from SDIC-UBS Fund states that after one month of operation, the settlement process is largely complete. The efficient progress of this settlement initiative is attributed to dual support from technological infrastructure and multi-channel coordination. To maximize convenience for investors, SDIC-UBS Fund rapidly developed and launched mini-programs on Alipay and WeChat, assisted JD.com in setting up a related mini-program, and coordinated with multiple banks to ensure the settlement process was both efficient and user-friendly, with smooth fund disbursement.
According to the announcement, since its launch on February 26th, the mini-program has become the primary channel for most investors to process their settlements. The company has continuously optimized the mini-program's features based on investor feedback, simplifying steps, adding payment receipt options, and improving search functionality, thereby further lowering the barrier for completion. Many investors received their settlement funds on the same day they submitted their applications, significantly enhancing the user experience.
The high settlement rate is also a result of coordinated efforts across multiple distribution channels. Information gathered indicates that SDIC-UBS Fund proactively coordinated with over a hundred distribution partners. Through methods such as platform pop-ups, SMS reminders, and one-on-one notifications by account managers, these channels pushed settlement information to investors and explained the procedures, creating a collaborative framework led by the company and supported by its partners.
It is noted that the settlement funds were sourced entirely from SDIC-UBS Fund's own assets, which are strictly segregated and independently managed from the fund's assets. This ensures the compliant and standardized use of settlement funds, a detail explicitly emphasized in the company's latest announcement.
Feedback from investors has been generally positive. Most investors who have completed the settlement have expressed satisfaction with the handling of the matter. Many have shared their experiences on social platforms like WeChat and Xiaohongshu. One investor noted that completing the procedure via the mini-program took only five minutes, with the settlement amount arriving the same day, describing the process as "convenient" and the speed "exceeding expectations." Another investor reported that customer service responded promptly and patiently, effectively resolving issues encountered during the process, which made them feel the company's sincerity in addressing the situation.
SDIC-UBS Fund stated that to ensure smooth communication channels and handle the surge in inquiries, it promptly optimized its customer service system. This involved increasing staff and implementing targeted measures to improve response efficiency, ensuring accurate and patient answers to investor questions regarding the settlement terms, procedures, and amount calculations.
The announcement also advised investors who have not yet completed the settlement to do so as soon as possible. It noted that maintaining the mini-program long-term requires significant resources from all parties involved. SDIC-UBS Fund will objectively assess the situation based on the progress of settlements and may gradually reduce and eventually close the online settlement channels. Investors are encouraged to use the "SDIC-UBS Silver Fund" mini-programs available on Alipay, WeChat, or JD Finance to initiate the process.
SDIC-UBS Fund reiterated its commitment to ensuring the stable operation of the Silver Fund and safeguarding the legitimate rights and interests of its holders. The company will continue to strengthen its customer service to ensure accessible consultation channels, promptly respond to various inquiries, and facilitate the settlement process for investors.