Amazon Web Services (AWS) unveiled an AI-driven software tool on Tuesday designed to help customers diagnose and recover from technical failures more efficiently.

The new tool, named DevOps Agent, leverages input data from third-party platforms like Datadog and Dynatrace to predict the root causes of system issues. AWS announced that customers can register for a preview version starting Tuesday, with the service transitioning to a paid model later.

Swami Sivasubramanian, AWS VP of Agentic AI, stated that the DevOps Agent aims to help businesses identify and resolve outages faster—a core responsibility of Site Reliability Engineers (SREs) in online service providers.

SREs are tasked with preventing system downtime and responding swiftly to live incidents. Startups like Resolve and Traversal have already introduced AI-assisted tools for this role, while Microsoft's Azure cloud team released its own SRE Agent in May.

Sivasubramanian explained that the AWS DevOps Agent automates fault investigation by assigning tasks to AI agents, eliminating the need for manual triage by on-call personnel.

Ahead of AWS re:Invent in Las Vegas this week, he noted, "When the operations team joins, they receive a diagnostic report with preliminary findings and recommended fixes."

Commonwealth Bank of Australia tested the tool, with AWS claiming it identified a root cause in under 15 minutes—a task typically requiring hours for senior engineers.

A spokesperson confirmed the tool utilizes both Amazon's proprietary AI models and third-party AI solutions.

AWS has long expanded beyond core cloud infrastructure into software offerings. Amazon pioneered server and storage rentals for developers in the mid-2000s, a model later adopted by Google, Microsoft, and Oracle.

Since ChatGPT's 2022 debut, cloud providers have emphasized generative AI's potential to boost developer productivity.

This summer, Amazon introduced Kiro, an AI "ambient coding" tool that generates and modifies source code from text prompts. In November, Google launched Antigravity for individual developers, while Microsoft offers similar capabilities via GitHub Copilot subscriptions.