Utah Implements Motorola Solutions' AI to Streamline Non-Emergency Calls and Reduce 911 Wait Times

Reuters
02 Jul
Utah Implements Motorola Solutions' AI to Streamline Non-Emergency Calls and Reduce 911 Wait Times

The Utah Communications Authority has announced a new initiative to enhance 911 services across the state by implementing Motorola Solutions' Virtual Response technology. This advanced AI technology aims to automate the handling of non-emergency calls, which constitute approximately 65% of Utah's 911 public safety answering points (PSAPs) workload. By doing so, the initiative seeks to reduce wait times for true emergencies and optimize resource allocation. The system will provide callers with automated responses, enabling them to receive information in their native language and through various formats such as voice or text. Additionally, the deployment is supported by the UCA and will be accessible to all PSAPs in Utah, complementing existing technologies like Assist for 911 and Radius Mapping.

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