Release Date: February 26, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Operating expenses were higher than expected this quarter. Were there any one-time factors, and what should we expect going forward? A: Mat Ishbia, CEO: The higher expenses are due to ongoing investments in our business to dominate the market. These are not one-time expenses but strategic investments to prepare for potential growth. We are ready to double our business without significantly increasing fixed expenses, focusing on long-term gains rather than short-term cost-cutting.
Q: You mentioned tripling your refinance business in 2024. What initiatives are driving this growth, and what is the outlook for 2025? A: Mat Ishbia, CEO: We are prepared to double our business, having tripled our refinance share while increasing purchase business. The refinance market has significant potential, with trillions in loans that could benefit from a rate drop. We expect 2025 to be a strong year for both purchase and refinance markets.
Q: How do you measure the success of incentives offered to brokers, especially in varying interest rate environments? A: Mat Ishbia, CEO: Success is measured by broker retention, the percentage of business they conduct with UWM, and their engagement with our products and services. We focus on training and supporting brokers to grow their business, which in turn drives more business to UWM.
Q: Can you discuss the expected purchase mix for 2025 and how interest rates might affect this? A: Mat Ishbia, CEO: The purchase mix will depend on interest rates. We aim for $100 billion in purchase volume, but if rates rise, refinance volume could decrease. We are prepared for a wide range of scenarios, with the ability to handle significant increases in both purchase and refinance volumes.
Q: How do you manage servicing UPB levels relative to origination trends? A: Mat Ishbia, CEO: We closely monitor the servicing asset and decide whether to sell or retain based on market conditions. We continuously originate at high levels, allowing us to replenish our servicing portfolio regularly. This flexibility helps us balance cash flow and asset management.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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